1) 24hrs activation hotline
- Rotation system of duty personnel to ensure someone always tending the line
- Attendance within 1 hour upon activation for urgent cases¹ ².
2) Readiness of spares for urgent repairs³
- Ensure minimum downtime to essential services
3) Dedicated investigation team
- Ensure accurate diagnostic of issues
- Protocol for holistic assessment
- Vetting of all on-site reports
4) Emphasis on customer accountability
- Swift updating on cases to ensure customers are adequately timely informed of matters pertaining to their pump systems
- Esure customers make well-informed decisions
5) Customised services to suit the specific needs of various estates
6) Systemic archive of reports and on site picutres
- Swift extraction of records for better accountability
- Timely providing of photos upon request (before and after)